Pre-sale Service
We pack them in strong wooden boxes to ensure they reach our customers in perfect condition. Our packaging not only protects the product, but also demonstrates our commitment to environmental responsibility through the use of eco-friendly materials.
We are willing to grant A-level dealer rights or even exclusive dealer rights to customers with strong sales and service capabilities in a specific market/product. You will benefit from our most competitive prices and special discounts for large orders.
We will recommend the mostappropriate products and solutions based on our customers' needs.We are also happy to provide our customers with promotional materials such as heat pump product catalogs and technical manuals, and help them promote their products in local media using our press release resources.
After-sales service
Warranty Period
We implement stringent testing and quality control measures to guarantee an extended shelf life. We provide comprehensive machine warranty service - 2 years. 2 years later, customers can still come to us to buy accessories or seek help, giving our customers peace of mind.
Remote Assistance
In some cases, our technical team can provide remote assistance, minimizing downtime and ensuring technical issues are resolved promptly.
24-hour Service
Our commitment is to respond to customer inquiries online 24 hours a day, Monday to Sunday.
We utilize multiple communication channels, including email, phone and online chat, to ensure accessibility.
Scheduled Customer Visits
To ensure continued satisfaction, our after-sales team schedules periodic visits to clients. These visits provide an opportunity for us to address any emerging needs, discuss performance, and explore opportunities for further improvement.
