After-sales service

1

Dedicated after-sales team

Our after-sales service is managed by a professional and knowledgeable team of experts. These professionals are well-trained to address customer inquiries, resolve issues and provide timely assistance.

2

Responding speed

Our commitment is to respond to customer inquiries online within 12 hours from Monday to Sunday. We utilize multiple communication channels, including email, phone and online chat, to ensure accessibility.

3

Remote Assistance

In some cases, our technical team can provide remote assistance, minimizing downtime and ensuring technical issues are resolved promptly.


Customer Feedback Mechanism

  • In order to continuously improve our services, we actively encourage and collect customer feedback. This information is used to refine our processes, address any areas of concern, and further enhance the overall customer experience.

  • In short, our service advantages extend from the moment a customer receives our product and throughout its entire life cycle. Our commitment to quality, sustainability and customer satisfaction is at the heart of everything we do.


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